Create a page called "Internal: Sales-to-CS Handoff" with these blocks: 1. A content block titled "Handoff Summary" covering: - Customer Overview — who they are, industry, size, main use case - What Was Sold — plan/tier, contract terms, any custom agreements - Key Stakeholders — names, roles, and engagement level during sales - Goals & Success Criteria — what the customer expects to achieve - Risks & Sensitivities — anything the CS team should be aware of - Open Items — things promised but not yet delivered 2. An action plan block titled "Handoff Checklist" with one milestone called "Handoff" and tasks: - Schedule internal handoff call - Share deal notes and recordings - Introduce CSM to customer - Confirm onboarding timeline Keep it factual and concise — this is an internal reference, not customer-facing.
The AI creates an internal handoff page with a structured summary and a checklist. Fill in the details before transitioning the account to CS.
